Frequently Asked Questions
Discover everything you need to know about our authentic Japanese tea and ingredients.
Where is your tea sourced from?
All our tea is sourced directly from the Uji region in Kyoto, Japan, which is world-renowned for its superior soil quality and traditional tea cultivation methods.
Do you offer international shipping?
Yes, we ship our authentic Japanese products worldwide. Shipping costs and delivery times vary depending on your location and the selected shipping method at checkout.
Are your products organic?
We offer a wide selection of JAS-certified organic Matcha and green teas. Please check the product descriptions for specific organic certifications.
How should I store my Matcha to keep it fresh?
To maintain freshness, we recommend storing your Matcha in a cool, dark place away from direct sunlight. Once opened, it is best kept in the refrigerator in an airtight container.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items for safety reasons. However, if your order arrives damaged or incorrect, please contact our support team within 7 days.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.