Returns & Exchanges

At Yamasan Kyoto Uji, we take great pride in the quality of our authentic Japanese tea and food products. Due to the perishable nature of our items, we offer returns or replacements primarily for products that arrive damaged, defective, or incorrect.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 7 days of receiving your order by emailing us with your order number and clear photos of the items in question.

• 2.
  Review Process

  Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for food-grade eligibility.

• 3.
  Shipment Instructions

  If a return is authorized, we will provide you with a return shipping address and specific instructions on how to securely package the tea or food items.

• 4.
  Refund or Replacement

  Once we receive and inspect the returned goods, we will issue a full refund to your original payment method or ship out a replacement immediately.